Privacy policy
How Sarb handles your personal information.
This policy explains how Sarb Singh (eXp Realty, Registered Land Agent, Licence 333722) collects, uses, discloses and protects your personal information through this website, sarbsingh.com.au. It is written to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and the Spam Act 2003. By using this site or submitting your details, you consent to the handling of your information as described here.
Who is responsible for your information
Sarb Singh, operating as an agent of eXp Realty, based in Wallaroo, SA, Australia. For any privacy question or request, use the contact details at the end of this policy.
What we collect
We only collect what we need to help you buy, sell or stay informed about property. Depending on how you use the site, that may include:
- Enquiry and contact details — your name, email address, phone number and any message you send through a contact form, property enquiry, or the chat/callback widget.
- Property-alert preferences — your email address, name and the suburbs you choose, when you subscribe to listing alerts.
- Appraisal questionnaire answers — the information you provide about your property and your plans when you request a market appraisal.
- Reviews — if you are invited to leave a review and choose to, your first name, last initial, suburb, rating and review text (published only with your explicit consent).
- Technical information — basic, mostly anonymous website-usage data (such as pages visited and referring source) and your IP address, which is recorded with form submissions as evidence of consent and to help prevent spam and abuse.
We do not ask for, and you should never send us, sensitive information such as government identifiers, financial account numbers or health information through this website.
How we use it
- To respond to your enquiry, arrange inspections and provide the appraisal or information you asked for.
- To send you the property alerts you subscribed to — new listings, coming-soon properties and sold results for your chosen suburbs.
- To publish a review you have expressly consented to publish.
- To operate, secure and improve the website.
- To meet our legal and professional obligations as a licensed real estate agent.
Marketing and your consent
Property alerts use double opt-in: after you sign up we email you to confirm, and nothing is sent until you click that link. Every marketing email includes a one-click unsubscribe that takes effect immediately, in line with the Spam Act. Replying to a specific enquiry is not marketing and is not affected by unsubscribing.
Who we share it with
We do not sell your personal information, and we never share it for someone else's marketing. We disclose it only to the service providers who help us operate, and only so far as they need it:
- eXp Realty and its customer-relationship (CRM) systems, so your enquiry can be actioned and followed up.
- Email and SMS providers used to send confirmations, alerts and replies.
- Website hosting and infrastructure providers that store the site's data securely on our behalf.
Some of these providers may store or process data on servers located outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles. We may also disclose information where required or authorised by law.
Cookies and website analytics
The site uses only what it needs to function and to understand, in aggregate, how it is used. It does not run third-party advertising trackers. Most browsers let you refuse or delete cookies; the site will still work if you do.
How we keep it safe
The website is served over encrypted HTTPS, access to stored data is restricted, secrets are encrypted at rest, and backups are taken regularly. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
How long we keep it
We keep your information only as long as needed for the purpose it was collected, to maintain our business records, or to meet legal obligations. You can ask us to delete your details at any time (see below), and you can unsubscribe from alerts whenever you like.
Your rights
Under the Privacy Act you can ask to access the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time. If you are not satisfied with how we have handled your information, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version always lives at this page, with the "last updated" date above.
Contact us
For any privacy question, or to access, correct or delete your information:
- Sarb Singh, eXp Realty
- Phone: 0484 540 444
- Email: sarb.singh@expaustralia.com.au
- Wallaroo, SA, Australia